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SHIPPING & RETURNS

Online orders will be processed and shipped within 8 - 16 business days from date of purchase for orders placed by 5 pm EST. 

Shipped orders will be sent USPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number.

We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned.

RETURN POLICY

REFUND POLICY

REFUND PROCESS

When notified or approved of a refund, a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Refunds cannot be applied to a different payment method under any circumstances.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund yet, please contact us at keepyourdreamalive1@gmail.com

1.  You can request a return for any product 14 days from 

    the delivery date.

2.  All custom design sales are not eligible for return and

     are non - refundable.

3.  Anything purchased with a discounted price not eligible

     for return and is non - refundable

4.  Returned items must be unwashed, unworn, and 

     undamaged

5.  Upon return and inspection of the product, an email 

     will be sent to notify if your eligible for a refund

6.  All shipping charges are non-refundable unless there 

     was a mistake on our end

7.  Please copy your receipt in the return form or email

     when returning your product

To return any product fill out the return form or email keepyourdreamalive1@gmail.com with your receipt and order number.

Please Note: The item will not be returned to you if your refund request is rejected.

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